Warranty & Claims Policy

Scope

This policy applies to Smart PPF film supplied by us and installed by an installer we supply. It covers the film product. It does not cover installation workmanship, which is the responsibility of the company that fitted the film and is usually covered by their own labour guarantee.

Your warranty term depends on the film grade and is stated on the product datasheet and on the registration document issued after installation. Where this page and your registration document differ, the registration document governs.

What is covered

We warrant the film against the following defects for its stated term:

• yellowing or discoloration of the film;
• cracking, crazing or peeling;
• delamination of the film layers;
• adhesive failure causing bubbling, where not caused by installation.

What is not covered

• damage from collision, vandalism, fire, or misuse;
• punctures, gouges, scuffs and impact marks. Film absorbing damage is the film doing its job, not failing;
• installation workmanship, including trimming, edges, lifting and contamination under the film;
• film applied over repainted, resprayed, failing or non-factory paint;
• damage from abrasive polishes, solvents, pressure washing at close range, or automated brush washes;
• normal wear, and any deterioration after the warranty term has expired;
• film removed and refitted, or altered after the original installation.

Who can claim

The warranty covers the registered owner of the vehicle at the time of installation. It is transferable to a new owner: send us the registration details and the new owner's information and we will update the record. A protected vehicle is a selling point and we want that to carry over.

Your installer registers the installation with us after fitting. If you were never registered, contact us with your invoice and we will resolve it.

How to make a claim

1. Send the claim. Email us your warranty registration number, the vehicle, the panels affected, when you first noticed the problem, and clear photographs in daylight showing both the affected area and the whole panel.
2. We acknowledge within 5 business days. We confirm we have the claim and tell you if anything further is needed to assess it.
3. Assessment within 15 business days. We review the photographs and the registration record. We may ask your installer to inspect the vehicle, or ask for a sample of the removed film.
4. Remedy. If the claim is valid we supply replacement film for the affected panels at no film cost, and coordinate with your installer on refitting.

Send claims to support@smartppf.com with "Warranty claim" and your registration number in the subject line.

Claims should be raised within 30 days of noticing the defect, and in all cases before the warranty term expires. Continuing to use the vehicle normally will not invalidate a claim, but leaving a known defect unreported for a long period may make it impossible to assess.

The remedy we provide

A valid claim is resolved by supplying replacement film for the affected panels at no film cost, coordinated through your installer. Where the original film grade is no longer produced, we supply the nearest equivalent or better.

This is the sole remedy under this warranty. We do not provide cash refunds of the film cost, do not reimburse labour charged by third parties unless agreed with us in writing beforehand, and are not liable for loss of use of the vehicle, transport costs or consequential loss. Replacing film does not restart or extend the original warranty term.

Refunds and returns

Nothing is sold through this website, so there is no consumer online purchase to cancel or return. Trade orders placed with us directly are covered by the return and cancellation terms in your quotation, purchase order or distribution agreement. Unopened, undamaged stock in original packaging may be returnable by prior arrangement. Contact us before returning anything, as unannounced returns cannot be credited.

If you disagree with our assessment

Reply to the assessment email and tell us why. We will review it again, and where a physical inspection would settle the question we will arrange one. We would rather resolve a disputed claim than win an argument.

Contact

support@smartppf.com
+1 (909) 276-8302

See also the plain-language warranty overview and ourterms and conditions.